Why I did not receive the order confirmation?Updated 9 days ago

If you haven't received your order confirmation, here are a few possible reasons:

• Incorrect email address: even a small typo or missing letter can prevent the confirmation from reaching you.
• Payment provider email: sometimes, the email associated with your payment provider may differ from the one you're used to. Please make sure it's the correct one.
• Incomplete payment: if the payment process wasn't fully completed, the confirmation email might not have been sent.
• Spam folder: the email may have ended up in your spam or junk folder, so be sure to check there.

If none of these apply or if you're still having trouble, please reach out to our support team via the CONTACT FORM, and we'll assist you further.