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Help Center Netherlands

How can I contact your product experts?

Contact our nutritionist for product-related queries

How can I collaborate with you?

Influencer and UGC contents

How can I sell your products?

Sale of our products (B2B)

Press inquires

Help & Contact

Place an order - step by step

Place an order

Why I did not receive the order confirmation?

My order was automatically canceled

Change of payment after order was placed

Problems with my order

Questions about order

Shipping costs

Which countries do you ship to?

How long does the delivery take?

Dispatch time

Our carriers

Pick-up points

How to track an order

Delivery & Timing

Tracking link not updating

Delivery takes too long

Package sent back to warehouse

Delivered but not received

I have not received my package yet

My parcel arrived damaged

There are products missing from my order

Free gift is missing

I received false products

Issues with delivered package

Delivery problems

Cancel an order when it's not dispatched yet

Cancel an order when it's already sent

Modify my order

How to return an order

Cancellation, modifications & returns

Create an account

I forgot my password, what to do?

I don't have access to my account anymore

Customer account

Accepted payment methods

Can I pay cash on delivery?

How long does it take for the refund to be credited?

Do you sell gift cards?

Payments

Can I combine discount codes?

Where can I find a discount code?

I forgot to add the discount code

Discount codes

Payments, discounts & promotions

Can the bears be taken during pregnancy/breastfeeding?

Kids products

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

I don't like the bears

They are not effective on me

I was sick after taking them

Satisfaction Guarantee

How long do I have to take the bears before I can see and feel results?

Combining our bears – what you need to know

Can men consume these bears?

Are the products suitable for people with allergies?

When should I take the bears?

How many calories are in one portion?

Are there any side effects associated with the bears?

Do your products contain alcohol?

Do you have a product catalogue?

Burn Baby Burn & losing weight

Are there possible side effects?

Bears and the birth control pill

Hair bears and body hair

Safety and side effects

Vegan products

Our vegan products

Gluten free

Alcohol free

Allergies and intolerances

I cannot understand the product label

Where to find ingredients and infos on website

The label and ingredients

Products

For your hair

Body & Shape

For the skin

Wellness & Health

Femhealth

Energy & concentration

Our product categories

Welcome to our Help & Contact section! Here, you’ll find helpful articles and guides on how to reach different teams across our company – whether you need customer support, product inquiries, or have other questions.

Here you will find answers to frequently asked questions about all aspects of placing an order.

You can find all the information about our delivery options and times here.

Here you will find all the information and steps you can take if your order is delayed, lost or there are other delivery problems.

Here you will find all the information you need about canceling, changing and returning your orders. We are always happy to offer you a simple solution.

Here you will find all the information about your customer account.

Here you will find all the information you need about payment methods, voucher codes and discounts.

Find valuable information on ingredients, recommended usage, and any considerations for expectant mothers or young ones. Ensuring your journey from pregnancy to parenting is informed and delightful!

Explore information on our guarantee policies and the steps we take to make sure you are delighted with every purchase. Your confidence in our products and services is our priority, and this section is designed to ensure your satisfaction.

In this category, you will find answers to the most frequently asked questions about our products – from ingredients to how to use them and how to combine different bears.

Here you will find some more detailed info about our products.

Discover our product range – clearly sorted according to your needs. From hair to hormones: you'll quickly find what's right for you here!

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