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Problems with my order

In this category, you will find help if there are problems with your order.

Why I did not receive the order confirmation?

If you haven't received your order confirmation, here are a few possible reasons:. If none of these apply or if you're still having trouble, please reach out to our support team via the CONTACT FORM, and we'll assist you further.

My order was automatically canceled

Please contact our customer service to resolve this issue. We will check the details and offer a solution.

Change of payment after order was placed

Unfortunately, it is not possible to change the payment once the order has been completed. If you have a problem with the payment, please contact our customer service.