Here you will find all the important information about what to do if your delivery is still in transit or if there are problems with the delivery.

I have not received my package yet

Here you will find answers and help if something is wrong with your delivery – be it a damaged product, a missing item or any other error. We will explain the best way to proceed.

Issues with delivered package

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Help Center Netherlands

Here you will find all the information and steps you can take if your order is delayed, lost or there are other delivery problems.

Delivery problems

How can I contact your product experts?

Contact our nutritionist for product-related queries

How can I collaborate with you?

Influencer and UGC contents

How can I sell your products?

Sale of our products (B2B)

Press inquires

Help & Contact

Place an order - step by step

Place an order

Why I did not receive the order confirmation?

My order was automatically canceled

Change of payment after order was placed

Problems with my order

Questions about order

Shipping costs

Which countries do you ship to?

How long does the delivery take?

Dispatch time

Our carriers

Pick-up points

How to track an order

Delivery & Timing

Tracking link not updating

Delivery takes too long

Package sent back to warehouse

Delivered but not received

My parcel arrived damaged

There are products missing from my order

Free gift is missing

I received false products

Cancel an order when it's not dispatched yet

Cancel an order when it's already sent

Modify my order

How to return an order

Cancellation, modifications & returns

Create an account

I forgot my password, what to do?

I don't have access to my account anymore

Customer account

Accepted payment methods

Can I pay cash on delivery?

How long does it take for the refund to be credited?

Do you sell gift cards?

Payments

Can I combine discount codes?

Where can I find a discount code?

I forgot to add the discount code

Discount codes

Payments, discounts & promotions

Can the bears be taken during pregnancy/breastfeeding?

Kids products

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

I don't like the bears

They are not effective on me

I was sick after taking them

Satisfaction Guarantee

How long do I have to take the bears before I can see and feel results?

Combining our bears – what you need to know

Can men consume these bears?

Are the products suitable for people with allergies?

When should I take the bears?

How many calories are in one portion?

Are there any side effects associated with the bears?

Do your products contain alcohol?

Do you have a product catalogue?

Burn Baby Burn & losing weight

Are there possible side effects?

Bears and the birth control pill

Hair bears and body hair

Safety and side effects

Vegan products

Our vegan products

Gluten free

Alcohol free

Allergies and intolerances

I cannot understand the product label

Where to find ingredients and infos on website

The label and ingredients

Products

For your hair

Body & Shape

For the skin

Wellness & Health

Femhealth

Energy & concentration

Our product categories