Here you will find answers and help if something is wrong with your delivery – be it a damaged product, a missing item or any other error. We will explain the best way to proceed.
In general, Amazon handles parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If any of the jars in your parcel have been damaged or lost due to damage, we will of course be happy to replace them.
For larger orders, it’s possible that a second package is already on its way to you. If you're missing only a few products, it could be that our team unintentionally missed them during packing. Please contact our support team if this is the case. To
To make sure everything is in order, please confirm that you used the correct discount code connected to the free gift. If you did and the product is still missing, please contact our support team. Send us a picture of the delivery box and the delive
To help us resolve this quickly, please send us a picture of the product you received along with the delivery label. This will help us clarify the situation and provide you with faster assistance. You can reach our team via the CONTACT FORM. Please m